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Frequently Asked Questions

Q: What's the shipping time?

We usually ship items within 24 - 48 hours after confirmed payment. In general, we ship via FedEx or UPS, average transit time is about 2 - 6 business days.

In rare cases due to unforeseen events, (e.g. extreme weather, unusual spikes, etc.), these shipment processing times may be delayed.

Q: Why do I only receive partial items?

Due to large size, your order may be shipped out in several parcels. Parcels may arrive to you at different time. Hope you can kindly wait for them patiently. Or just contact us for the latest information.

Q: Where are the items come from?

All the items are made from China. They are of high quality and made of ECO-friendly material. You can feel confident in ordering them.

Q: What's your returns policy?

Pick-of-Patio has a 30-day return policy. Please note:

1. Items returned without our authorization will not be accepted.

2. The time frame for return/exchange must not exceed 60 days from the time when the original order is received.

3. The item must be unassembled, unused, unwashed, unaltered, undamaged and with the original tags attached.

4. The item being returned must be in the original condition. Please retain the original package for returns. otherwise we reserve the right to reasonably refuse any return.

5. We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.

Please to check the full returns & refund policy.

  • Free Shipping

    Furniture set will be shipped out in several packages due to large size, but we offer free shipping for all.

  • Customer Service

    Send us an e-mail any time at service@biggetus.com. We will get back to you in 24 hours.

  • Secure Payment

    Your payment information is processed securely. Feel assured about this.